How to Successfully Spread Your Brand Across The Internet
The digital age is necessitating a change in brand marketing which is shaking marketing managers across the globe. Dot com businesses are a way of life today that they were not just 10 short years ago; those who developed years long strategies for their companies are finding that those older methods do not address the needs of today’s consumer. Fortunately there are several easy steps one can take to be successful in today’s internet age; with social media an individual can take their products and services direct to consumers at a relatively low cost.
One of the first things to consider is the company brand. Bringing your best qualities to the attention of the consumer is important in helping you stand out against the competition. Find out from past customers what they liked about your product and your service. Determine what your core competency is and build on that.
There are many ways to advertise via social media which will allow any business to reach thousands of potential customers at any given time. Sites such as Facebook, Twitter, and Tumblr are great for a business who wants to reach the end-user, while sites such as LinkedIn are useful for reaching other businesses. The key is to determine who your market is and to use the various social media sites to reach the appropriate target market. Each of the various social media site has its own ability to drill down into specific target markets, making your marketing efforts easier and more effective.
Enabling your customer the opportunity to contact you via social media or other methods, and being responsive in a timely manner is extremely important today. If you are not responsive to a complaint you will quickly find yourself at the end of a negative review on Yelp, or one of the many other review sites. Even if it’s just answering a question, your rapid response will be appreciated and sometimes even reviewed in a positive light.
Having an individual in charge of the social media aspects for a business will help to bring visibility to a business, as they can post industry relevant information, address concerns or complaints, answer questions, and engage with customers on a constant basis. Customer service is one of the biggest complaints of consumers; if you have a company that excels in customer service, the word will get around the social media-sphere.
Giving the customer what they want is another key to internet success. Engage specialists to write articles regarding your industry, pass along relevant information to consumers, and allow a forum where discussion can take place. These are all ways to keep your client base coming back to your website repeatedly and possibly for new business. Keeping your information fresh and new, and updating regularly will also engage new viewers and keep your company at the top of the search engine results. Remember that as a company it’s what the consumer wants, not what the company wants. Build your brand and your websites around what will keep the consumer coming back, which is a sense of community, useful information, and giving your brand a personality of its own.